Current situation in Yemen
Yemen is nearly in its ninth year of war which has destroyed much of the infrastructure in the country including health facilities. After eight years of prolonged conflict in Yemen, the country’s health system continues to fall short of meeting the population’s needs. Only 54% of health facilities are fully functioning, while 46% are only partially operating or entirely out of service.
Some of the health facilities have been used either as shelters by Internally Displaced People (IDP) or by the warring factions as military bases. This has resulted in many of the health workforce either leaving the country, moving to a new area, or taking other jobs to support themselves and their families.
Mentoring programme
Three partners were involved in this project: Yemen Special Interest Group (SIG), Faculty of Public Health, Peoples-Praxis, and the Health Professionals for Yemen (HPY-UK). The latter was a newly registered charity organisation in the UK.
The programme had two aims:
-offer mentoring support for public health professionals in Yemen who were either studying or working in public health and needed support to develop their careers in public health
-encourage applicants to use the public health resources free of charge on the Peoples Praxis’ website.
A leaflet was produced in both Arabic and English announcing the programme launch on the 2nd February 2023. It was sent to individuals through WhatsApp networks inside and outside Yemen. Interested practitioners were encouraged to apply online via Peoples Praxis website. All applications were added to the Peoples-Praxis’ ‘MentorCity’ platform database. Two weeks later more than 60 people applied for the programme. This took all the partners by surprise, and they had to figure out how to handle the situation and who to include in the programme or put on hold. The vacancies in the Mentor City platform were only 5!
Yemen Public Health Praxis group was set up and a lead coordinator identified. To manage the large number of applicants a traffic light system was created:
Green group: – ready to join the mentoring programme,(strong candidates as judged by profiles and areas of interest)
Amber group: not quite ready and so had to wait until there were vacancies in the programme,(profile not completed fully, not clear on areas of interest for mentoring)
Red group: not eligible or further info was needed from participants before making further decisions.
Additional funding was secured and we were able to increase the number of places on MentorCity for the Yemen group to 10.
Mentor City Platform is an online facility it has a dashboard where you can see what groups exist, mentors, mentees and who is matched with whom. It also has the capability of sending individual emails to mentors and mentees or organising Zoom meetings individually and in groups.
The whole Mentoring City Platform system was new to partners, mentors, and mentees alike. So there was a lot of learning for all concerned as outlined below.
What worked well
Key lead partners met monthly, spending an hour on average in every meeting. Most attendees in these meetings are either mentors in different countries or trustees in the Peoples-Praxis. These meetings were organised and chaired by the chair of Peoples-Praxis. Additional tasks and follow-up actions would be identified and reported back into this monthly meeting.
The Mentor City platform has a search for the profiles of both mentors and mentees which helps the matching process. People who have not completed their profiles are recognised easily and encouraged to update their profiles. The system keeps email exchange messages in one place and mentors could quickly check their messages.
What were the challenges
The initial message to mentees informed them that they would be matched to a mentor once their application is completed and that they would be matched to a mentor who will get in touch with them. This task was delegated to one of the Peoples-Praxis’ team which did not work. Mentees waited a long time to be contacted, and when they did not hear what was happening, some contacted the Yemen lead who happened to have his WhatsApp number from the first leaflet for the programme. After several months this process was updated and changed mid-September 2023. Mentees were now encouraged to contact their own mentors for their sessions. This process is still in progress and needs to be evaluated.
All other communications by individual emails, WhatsApp, or Google Meet were not in the system. Mentors were encouraged to contact applicants through Mentor City platform or via Zoom. A few messages were sent to a whole group inviting them to a meeting but no response was received by the lead or mentor. This is understandable given the time zone differences between mentor and mentees which could be 9 or 11 hours.
A common challenge for the Yemen group was the concept of mentor and mentee. Most of the candidates have had didactic education. Mentoring is based on building a relationship between mentors and mentees, and in this programme with the aim of supporting mentees in their public health careers. In future, we may change our terminology from the unfamiliar concept of mentoring to offering support for professional skill development in the field of ‘global health’.
Unexpected outcomes
Although, there is a feedback form each mentor and mentee should fill out and send back to Peoples-Praxis. The feedback is about the sessions and the relationship between mentors and mentees. This process has not been well used and did not pick up soft successful anecdotal stories about the mentoring programme. Below are a few examples.
Individuals
While the Yemen lead was talking to one of the participants on WhatsApp, he asked him, “How did you know about the programme”? The mentee said, “I was on a demonstration for Peace in Yemen in Aden and a colleague gave me a copy of the announcement and said this is for you”.
One participant described how she valued her own mentor who has supported her with what she was looking for. Her mentor was in Australia, and she was in Yemen. The Yemen lead received this message via WhatsApp.
One participant joined the Yemen SIG as a result of his involvement with the mentor programme. He described to the Yemen SIG group how he valued the support he got and was going to pursue his PhD career.
One participant contacted the Yemen lead and told him that he was not interested in the mentoring programme but would like advice on suitable Primary Health Care (PHC) courses. A few links for courses of his choice were sent to him. He wrote back and said that he found these courses extremely helpful. He then wanted some advice on a research topic for his dissertation. This case is still unfinished.
Taiz Health Institute
The Yemen lead and the Dean of the Taiz Health Institute formed a new group in Taiz to explore how can the Yemen Public Health Praxis support the institute in rebuilding the health training after the institute building was destroyed by the war. One of the team members in Taiz needed a mentor to support him with his research and he was immediately connected with a mentor to support him.
Taiz Health Institute has a plan for future courses they want to run. However, they don’t have the financial resources to do so. After various discussions and communication about the introduction of a public health course, they agreed, designed, and advertised the course to the public. There were zero applicants and one of the reasons cited was that ‘public health’ will not get them employment or bring cash for the trainee after she/he finishes the training. A challenge for many Low and Middle Income (L&MI) countries.
Yemen Dental Public Health
The Yemen Public Health Praxis had a few applicants who had dental health training or were graduates of dental health studies. The chair of Peoples-Praxis suggested creating a Yemen Dental Public Health Group. The chair of Yemen SIG contacted the PH Dental SIG to see if there were opportunities for collaboration. The response was positive, and we had our first meeting exploring what needs to be done. A few months later, a team of five (in Yemen, Germany, and UK) formed the first Yemen Dental Public Health Team. Their task was to conduct a literature review on dental health in Yemen which will guide the group on what to do next. The story goes on.
PH resources
The Yemen lead has identified two online public health courses that would be potentially useful to Yemeni candidates. The first provided by Peoples-Praxis would be more useful if translated into Arabic. The second was developed by the International Academy of Public Health (IAPH) https://iaph.org/en/learning-paths/all-courses/. is available in both Arabic and English.
Recently the Yemen lead met with IAPH management team and explored the potential cooperation between the partners. It was agreed they would work on one of the Praxis courses, and explore the technical issues and the possibility of translating the material into Arabic. A memorandum of understanding would follow for partners to agree on the scope of work.
In conclusion
This blog summarises learning points from a recent collaborative pilot mentor project using the online Mentor City platform The Yemen Praxis project has been running now for seven months and we have learnt a great deal about who is interested in joining a mentoring programme , and what they want out of the programme. We’re conscious about our terminology of the unfamiliar concept of mentoring to offer support for professional skill development in the field of ‘global health’.
We were able to offer some support to some participants but unfortunately not all. We have had significant positive unexpected outcomes, and we hope we will learn more about other new unexpected outcomes as we move forward.
Although bombing in Yemen has stopped that does not mean the country has achieved peace. The need for support and mentoring in one form or another will be needed for years to come. It’s up to the mentoring team to continue with the learning, understanding, and adapting to what works and what doesn’t. We are pleased we have had some positive feedback from some of the mentees that this programme is working for them.
Taher Qassim
Dr Ann Hoskins
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