“Vaccination is a topic that provokes strong views, and it can be difficult to engage productively with people who don’t take the same view we do. Understanding how to reach people, not just telling them what they “should” think is essential. That means listening to people’s concerns and responding to them in a meaningful way.” – Claire Cooper, Public Contributor, London
Age, ethnicity, household income and other factors influence people’s willingness to get vaccinated. A one-size-fits-all approach to increasing vaccine uptake doesn’t cut it these days. We need to use different tactics for different groups to address people’s specific concerns. Luckily, research has provided us with a strong evidence base to do this effectively.
At the National Institute for Health and Care Research (NIHR) we have brought together examples of NIHR research on encouraging vaccination across communities and reducing health inequalities. It explores how to engage and communicate effectively with different communities. Our report highlights lots of different ways to increase uptake, but below, I’ve included some of our key findings.
How to engage communities
To build trust and overcome barriers to vaccination we need to understand and respond to the specific needs of different communities. For example, community advocates could increase vaccine uptake among migrants (a group where vaccination rates are low). Services could work with respected members of their community because they understand people’s needs and concerns and are well-placed to deliver trustworthy messages.
But addressing vaccine concerns is not the only thing you need to do; you also have to make it as easy as possible for people to get vaccinated. For example, researchers consulting with Gypsy, Traveller and Roma people found that they would appreciate having a dedicated support officer in GP practices. The community valued health visitors because they provided a bridge to mainstream health services that was accessible to their community.
It’s not enough to wait for people to come forward for vaccination, you have to bring it to them. For instance, a study involving more than 250 pregnant women in the UK and 4 EU countries found that many women were unaware of the need for vaccination during pregnancy. Researchers suggested that clinicians could use pregnancy check-ups to ask about women’s vaccination status and offer to book them an appointment.
Finally, the setting in which vaccines are delivered also matters. Some pharmacies that provide opioid substitution therapies now promote flu vaccination alongside medication pick-up. Sheffield City Council Drug and Alcohol Action team has led a campaign that gradually increased vaccination among people dependent on opioids.
How to communicate effectively
To make sure people understand when, where, how and why to get vaccinated, public health campaigns need to deliver the right message to the right group, via the right channel.
Communication strategies should be agile and targeted. Identifying groups with low vaccine uptake allows services to engage with them about the reasons why they are hesitant. For example, a study investigating pertussis and flu vaccine uptake among pregnant women in England found that younger women, women from ethnic minority groups, women living in areas of greater deprivation, London, and the North East were all less likely to be vaccinated. Tailoring public health messaging to resonate with these groups, through channels they are likely to use, could increase vaccine uptake.
However, some tactics are effective across several communities. Stressing the personal benefits of the COVID-19 vaccine (rather than the benefits to the community) was found to encourage people who were unsure about having the vaccine.
We will all be aware of the wave of misinformation about vaccines during the pandemic that was linked with lower vaccination rates. Effective strategies to counter this misinformation are crucial. Researchers found that promoting the scientific consensus that vaccines are safe was one effective strategy. Using humour to dispel vaccine myths also worked. But scare tactics, and failing to acknowledge uncertainty, could be unhelpful.
Last but not least, technology is one of the most powerful tools at our disposal. One of the most effective methods of increasing uptake is simple: phone call reminders can increase attendance at vaccination appointments by 18%. NICE recommends inviting both older and younger people for vaccines using whatever communication they prefer: letter, phone, text, or email.
To sum up
Research shows that listening to and understanding people’s concerns is at the heart of any effective strategy. Services need to make accessing vaccination as easy as possible and public health messages about vaccines need to be adapted and refined for specific audiences. We hope the strategies outlined in our Collection will help those that design and deliver vaccination services. You can read the full Collection here.
Brendan Deeney – Science Writer at NIHR Evidence